Aftersales Manager

Aftersales Manager required in Bolton, Greater Manchester - Lancashire (Car Dealership, Automotive, Motor Trade)

£38,000 + bonus with OTE £51,000 and unmatched benefits:
Employee Car Scheme (car lease + insurance all included from £80/month)
Private Medical Care (Vitality)  
Annual Health Checks and free flu jabs offered
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
25 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.
Financial hub providing free financial guidance and support.
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave
Birthday Vouchers

Due to an internal promotion, we are looking for an experienced Aftersales Manager to lead our Client's team in Bolton. Managing a team of approximately 26 in total across workshop, service, warranty and parts, this would suit someone with exceptional leadership skills.

Responsibilities:

Manage the Service Desk;
Coach and supervise the Aftersales team, ensuring targets are met;
Regularly review, update and implement processes to improve efficiency;
Resolve customer complaints and any internal Service issues;
Staff management including appraisals;
Generate and present progress reports to the senior leadership team;
Promote a positive work ethos within the team including good housekeeping.

Requirements:

Excellent organisational skills;
Excellent communication skills;
Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team;
Ability to juggle a busy workload and also monitor the workload of the team;
100% customer-focused;
Smartly presented;
Strong IT skills;
Target driven - keen to exceed customer expectations, company expectations and your own personal targets;
Ability to adapt and implement change where necessary.

Hours:

Monday-Friday 8.00am-5.30pm, alternate Saturdays 8.00am-12.30pm. 25 days holiday + bank holidays

Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting job reference ST1587

Automotive - Motor Trade – Service & Aftersales - Service Manager - Aftersales Manager - Service Leader - Aftersales Leader - Service Team Leader - Service Team Manager - Greater Manchester - Lancashire - Bolton - Burnley - Blackburn - Preston - Wigan - Chorley - Manchester - St Helens - Warrington - Southport - Rochdale - Oldham - Bury

Full Time - Permanent – Job

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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.