Reference
ST1675
Sector
Aftersales, Management, No Weekends
Salary
£60,000 to £80,000 Per Annum
Benefits
Company car + bonus
Town/City
New Southgate
Contract Type
Permanent
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Aftersales Manager required for a Main Dealer in New Southgate
Salary £60000, with OTE at £80000 [bonus based on net profit & customer satisfaction] – guarantee for first 3 months.
Company car [no fuel] & private health care & death in service.
Holiday 22 + Bank holidays [holiday increase with length of service].
Hours Mon- Frid 8-6 [ we are open Sat 9-1 and this is normally covered by the service advisors, so the Aftersales Manager would only be expected to cover for holidays / emergency cover]
The position is based at New Southgate, running a very busy multi-franchise department, servicing, MOT & repairs
We have 13 technicians, 5 apprentices, workshop controller, on-site warranty administrator and 5 Service advisors.
We see approx. 45 customer throughputs per day.
I am looking for a Manager with comprehensive experience of operating a very busy department, preferably multi-franchise.
Responsibilities:
- Manage the Service Desk;
- Coach and supervise the Aftersales team, ensuring targets are met;
- Regularly review, update and implement processes to improve efficiency;
- Resolve customer complaints and any internal Service issues;
- Staff management including appraisals;
- Generate and present progress reports to the senior leadership team;
- Promote a positive work ethos within the team including good housekeeping.
Requirements:
- Excellent organisational skills;
- Excellent communication skills;
- Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team;
- Ability to juggle a busy workload and also monitor the workload of the team;
- 100% customer-focused;
- Smartly presented;
- Strong IT skills;
- Target driven - keen to exceed customer expectations, company expectations and your own personal targets;
- Ability to adapt and implement change where necessary.
Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1675
Automotive - Motor Trade - Management - Aftersales Manager- Service Manager- Franchsied Manager- London - North London - Finchley - Wood Green - Barnet - Potters Bar - Enfield - Whetstone - Tottenham - Walthamstow - Edgware - Colindale - Paddington - Islington - London
Full Time - Permanent - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
