Contact Centre Manager

Reference

ST1689

Sector

Aftersales, Management

Salary

£50,000 to £75,000 Per Annum

Benefits

Company car

Town/City

Hinckley

Contract Type

Permanent

Talk to Chloe Drake
01603 550041

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Contact Centre Manager required for a Used Car Supermarket in Hinckley 

Salary £50k basic with an OTE £75k + Company Car 
Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern.5,0 

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success.

Responsibilities:

  • Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
  • Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
  • Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
  • Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
  • Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
  • Maintain a professional, friendly, and brand-aligned environment within the call centre.
  • Provide insights and feedback on customer trends during daily management meetings.
  • Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements:

  • Proven experience in a Call Centre Management or similar leadership role
  • Strong track record of driving sales and customer satisfaction.
  • Exceptional leadership, coaching, and motivational skills
  • Strong organisational and time management abilities.
  • Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
  • FCA accreditation (or willingness to obtain)
  • A proactive, professional, and customer-focused mindset.

Benefits:

  • Tesla Company Car, Competitive salary and performance-based bonus
  • Opportunity to work with one of the UK’s fastest-growing car supermarkets.
  • Supportive and energetic team environment.
  • Career development and progression opportunities.

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1689
Automotive - Motor Trade – Contact Centre Manager - Call centre- Call centre manager  – Car Sales - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job
Follow us on Instagram@werecruitauto
Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.

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