Contact Centre Manager

Contact Centre Manager required for a Used Car Supermarket in Hinckley 

Salary £50k basic with an OTE £75k + Company Car 
Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern.5,0 

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success.

Responsibilities:

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
• Provide insights and feedback on customer trends during daily management meetings.
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements:

• Proven experience in a Call Centre Management or similar leadership role
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
• FCA accreditation (or willingness to obtain)
• A proactive, professional, and customer-focused mindset.

Benefits:

• Tesla Company Car, Competitive salary and performance-based bonus
• Opportunity to work with one of the UK’s fastest-growing car supermarkets.
• Supportive and energetic team environment.
• Career development and progression opportunities.

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1689
Automotive - Motor Trade – Contact Centre Manager - Call centre- Call centre manager  – Car Sales - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.