Showroom Host (Full Time)

Showroom Host required for a family run business in Southampton 

Salary - Market leading package
Permanent  - Full Time

We are seeking a talented Showroom Host to join our clients team in Southampton, Hampshire in a full time role.

Objectives

• Ensure the highest level of customer care and satisfaction at all times 
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company 
• Answer all internal and external calls swiftly and direct them effectively 
• Help Retailer to achieve industry-leading standards of process efficiency and cost control 
• Ensure compliance with company policies and industry guidelines 
• Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times 
• Ensure any personal items are kept out of sight  

Measures   

• Showroom Audit  
• Customer satisfaction (CEM) 
• Conversion and follow-up rates 
• Mystery Shopping 
• Quarterly & Annual Reviews  

Key Tasks  

• Record each sales opportunity, contact and follow-up accurately onto daily activity control system 
• Maintain the Service Log throughout the day and update customers accordingly 
• Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales 
• Approach and receive customers promptly and courteously at all times 
• Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed 
• Maintain a tidy work area 
• Ad-Hoc Clerical duties in busy/peak times

Full company details available on application. Apply now with your full CV to Sharron at WeRecruit Auto Ltd quoting job reference ST1517

Showroom Host - Reception - Receptionist - Meet and Greet - Host  - Automotive - Motor Industry - South Coast - South of England - Hampshire - Southampton - Portsmouth - Poole - Salisbury - Winchester - Fareham
Full Time - Permanent - Job

Follow us on Insta @werecruitauto

Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.