Reference
ST1517
Sector
Accounts & Administration
Salary
Competitive
Town/City
Southampton
Contract Type
Permanent
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Showroom Host required for a family run business in Southampton
Salary - Market leading package
Permanent - Full Time
We are seeking a talented Showroom Host to join our clients team in Southampton, Hampshire in a full time role.
Objectives
- Ensure the highest level of customer care and satisfaction at all times
- Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
- Answer all internal and external calls swiftly and direct them effectively
- Help Retailer to achieve industry-leading standards of process efficiency and cost control
- Ensure compliance with company policies and industry guidelines
- Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
- Ensure any personal items are kept out of sight
Measures
- Showroom Audit
- Customer satisfaction (CEM)
- Conversion and follow-up rates
- Mystery Shopping
- Quarterly & Annual Reviews
Key Tasks
- Record each sales opportunity, contact and follow-up accurately onto daily activity control system
- Maintain the Service Log throughout the day and update customers accordingly
- Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales
- Approach and receive customers promptly and courteously at all times
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
- Maintain a tidy work area
- Ad-Hoc Clerical duties in busy/peak times
Full company details available on application. Apply now with your full CV to Sharron at WeRecruit Auto Ltd quoting job reference ST1517
Showroom Host - Reception - Receptionist - Meet and Greet - Host - Automotive - Motor Industry - South Coast - South of England - Hampshire - Southampton - Portsmouth - Poole - Salisbury - Winchester - Fareham
Full Time - Permanent - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
